About the 365 App Help Center
Whether you're new to online betting or a seasoned user, questions are bound to come up — a deposit that won't go through, confusion over a bonus, or a forgotten password. The 365 app Help Center is built to solve exactly these kinds of issues, big and small. It's not just an FAQ page; it's a full support system where you can get help in Bangla for anything you need.
Most betting sites in Bangladesh offer support only in English, which can be frustrating for many users. 365 app does things differently. You can communicate in Bengali across all channels — chat, email, or WhatsApp. The support team understands the local context and common issues faced by users in Bangladesh, so resolutions come quickly.
Common Account Issues
Account-related issues are our most common support requests — trouble logging in, forgotten passwords, and locked accounts top the list. If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number, and once entered, you'll be able to set a new password.
Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. During this time, contacting Live Chat allows the support team to verify your identity and unlock it promptly. Logging in from two devices at the same time is not an issue, though logging in from an unrecognised device will trigger an email or SMS verification for your security.
Bonus FAQs
Bonus-related questions are also very common. The most frequent one is — "Why can't I withdraw my bonus?" The answer is that bonuses come with a wagering requirement. For example, if you receive a ৳500 bonus with a 5x wagering requirement, you'll need to place a total of ৳2,500 in bets before the bonus becomes withdrawable.
The full terms for each bonus are listed on the 365 app promotions page — it's worth reading them before activating any offer. For free bets, the value of the free bet is deducted from your winnings. For example, if you win ৳500 from a ৳200 free bet, you'll receive ৳300.
Payment Troubleshooting
Mobile banking deposits can sometimes run into issues. The most common causes are entering the wrong reference number or sending to the wrong payment number. Always use the exact payment number and reference code provided in the 365 app for deposits — payments made without a reference code will not be credited to your account automatically.
If your deposit hasn't appeared in your account within 30 minutes, take a screenshot of the bKash or Nagad transaction and send it via Live Chat. The support team will verify it and add the funds manually. This process typically takes 15–30 minutes.
Important Information About Betting
What happens if a match is cancelled after you've placed a bet? Under 365 app's rules, your stake will be refunded if a match is cancelled. However, abandoned or incomplete matches may be subject to different rules — full details are available on the Terms & Conditions page.
If a match in an accumulator bet is cancelled, that selection is removed and the odds are recalculated for the remaining matches. In live betting, odds can shift quickly, so they may change at the moment you place your bet — in that case, 365 app will ask whether you're happy to proceed with the updated odds.
Mobile App Issues
If the app won't load or keeps crashing, close it and reopen it first. If the problem persists, check your internet connection. Make sure you're running the latest version of the app — many issues are resolved by simply updating it. On Android, clearing the cache can also fix a range of common problems.
IOS users can download the app from the App Store, while Android users can download the APK directly from the 365 app website. During installation, you may need to enable "Install from unknown sources" in your phone's settings — this is completely safe.
- Never share your password or OTP with anyone
- No official 365 app representative will ever ask for your password over the phone
- Change your password once every 3 months
- Keep Two-Factor Authentication Enabled
- Avoid logging in on public Wi-Fi
Responsible Betting Support
365 app believes betting should be entertainment — it should never be a source of stress. If you feel that betting is having a negative impact on your daily life, visit the Responsible Betting section of the Help Center. You can set your own deposit limits, take a temporary break, or self-exclude entirely — all options are available in your account settings.
If you believe someone close to you may have a gambling problem, they can also reach out to our Help Center. We're always ready to point you toward the right support.
