General FAQ

365 App FAQ — Common Questions & Answers

Find clear, straightforward answers to the most common questions about using 365 app — covering registration, payments, bonuses, and betting, all in one place.

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FAQ Categories

Choose a category that fits your needs

Register

Account Registration & Login

How to register, log in, reset your password, and verify your account on 365 app — all your questions answered in this section.

Payments

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket, how long it takes, and what the limits are — all your payment questions answered here.

Betting

Betting & Sports Betting

How Sports Betting works, what odds are, how to place a bet, what live betting is — all your betting questions answered.

Bonus

Bonus & Promotions

Welcome bonus, deposit bonus, cashback, free bets — find out which bonuses are available, how to claim them, and how to use them.

Security

Security & Privacy

Learn about account security, Two-Factor Authentication, personal data privacy, and how to protect yourself from fraud.

App

Mobile App & Technology

How to use 365 app on mobile, which devices are supported, and what to do if you run into network issues — technical FAQ.

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Account & Login Questions

Registering on 365 app is very simple. First, On the registration page Go to the registration page, enter your mobile number or email address, set a strong password, and complete verification via OTP. The entire process takes just 3 minutes.

To register, you'll need an active Bangladeshi mobile number or email address, a password, and your date of birth. Please note that 365 app is strictly for users aged 18 and above.

No, each mobile number or email address can only be used to create one account. Attempting to open multiple accounts may result in all accounts being suspended and any funds being forfeited.

On the login page and click on the "Forgot Password" option. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. If you're still having trouble, Help Center Contact us.

Entering the wrong password too many times will temporarily lock your account. It unlocks automatically after 30 minutes. For immediate assistance, email support@365app.ws or Help Center Go.

Account verification is carried out for your security and may be required for larger withdrawals. Submit a copy of your National ID (NID) or passport to complete verification. Approval is usually granted within 24 hours.
Deposit & Withdrawal Questions

365 app currently supports deposits and withdrawals via bKash, Nagad, and Rocket — Bangladesh's most popular mobile banking services — so you can transact easily from anywhere.

The minimum deposit on 365 app is just ৳500, and a maximum limit applies per single transaction. To view the full limits, Help Center View or contact support.

Deposits via bKash, Nagad, or Rocket are typically credited to your 365 app balance within 1–5 minutes. If there's a delay, contact us at support@365app.ws with your transaction ID.

Withdrawal requests are typically processed within 15 minutes to 24 hours. During peak times, it may take a little longer. Withdrawals of larger amounts may be delayed if your account has not been verified.

365 app does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges as per each service's terms.

First, refresh the page and wait 5–10 minutes. If the issue persists, email support@365app.ws with your mobile banking transaction ID and a screenshot. Our team will resolve it promptly.
Betting & Sports Questions

365 app offers betting on over a hundred sports, including cricket, football, kabaddi, tennis, and basketball. Special focus is given to cricket and football, the most popular sports among Bangladeshi users. See details On the Sports Betting page

Odds are a numerical representation of probability that determines how much you win. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (including your stake). Higher odds mean higher risk and a higher potential reward. Learn more Go to the Match Odds page

Live betting means placing bets in real time while a match is in progress. Log into 365 app and Bet page Go to any live match, select it, and place your bet on the outcome of your choice. Odds change in real time, so quick decisions are key.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, 365 app will automatically refund the bet amount. For full details, Terms & Conditions View.

The minimum bet on 365 app generally starts from ৳50, though it may vary depending on the event and bet type. This lets new users start small and get comfortable before betting more.

After logging in, your dashboard shows your betting history, win/loss stats, and detailed analytics. For deeper analysis, Analytics Page Visit.
Bonus & Promotions

New members receive a welcome bonus after registering and making their first deposit on 365 app. The bonus amount and terms may change from time to time. To see the latest offer, On the promotions page Go.

Bonus funds cannot be withdrawn directly. To convert a bonus into withdrawable funds, you must meet a wagering requirement — for example, placing bets totalling 5x or 10x the bonus amount. For specific terms, Terms & Conditions View.

Logging into 365 app every day automatically credits loyalty points and a daily bonus. Logging in consistently increases the bonus amount over time. To see current offers, Promotions Page Check.

Share your referral link with friends or contacts. When they register using your link and make their first deposit, you'll receive a referral bonus. To learn more, On the promotions page View.
Security & Privacy Questions

Yes, 365 app protects all your personal information with SSL encryption. Our servers operate with advanced security measures, and your data is never shared with any third party. For more details, Privacy Policy View.

2FA is a two-layer security system — in addition to your password, a verification code is sent to your mobile. Go to Account Settings and enable 2FA under the Security section. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and notify us at support@365app.ws. Our security team will investigate and secure your account right away. To prevent this in the future, keep 2FA enabled and never share your password with anyone.

Yes, 365 app is committed to responsible gaming. You can set your own deposit limits, betting limits, or take a temporary account break. To learn more, Responsible Gaming View page.
Mobile App & Technology Questions

Yes, 365 app is fully mobile-friendly. You can access it directly from any smartphone browser, and it works smoothly on both Android and iOS devices. Add a shortcut to your home screen for quicker access.

First, check your internet connection. Clear your browser cache and cookies. Try a different browser. If the issue persists, Help Center Contact us or send an email to support@365app.ws.

365 app works on all modern browsers. For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox. Keeping your browser up to date ensures optimal performance.

Live betting runs on real-time data, so a stable internet connection is essential. Use a 4G or Wi-Fi connection, close any extra browser tabs, and try reloading the page.

About 365 App FAQ

365 app is one of the most popular online Sports Betting platforms in Bangladesh. Thousands of users log in every day to place bets and cheer on their favorite teams. If you're new, you probably have questions — how to get started, how payments work, how to claim bonuses. That's exactly what this FAQ page is here for.

One of the biggest advantages of 365 app is that it runs entirely in Bengali, designed from the ground up with Bangladeshi users in mind — from the interface to customer support. With familiar payment options like bKash, Nagad, and Rocket, depositing and withdrawing funds is simple and hassle-free.

Please note: 365 app is for users aged 18 and above only. Play responsibly and only bet within your means.

Registration is quick and straightforward, taking just a few minutes to complete. All you need is an active mobile number or email address. New members also receive a welcome bonus on their first deposit — a great way to get started on 365 app.

For Sports Betting, the 365 app puts a strong focus on cricket and football. Live betting is available across all major tournaments — including Bangladesh national team matches, IPL, BPL, and the World Cup. With real-time odds updates, you can make the right call at the right moment.

Many users wonder whether 365 app is safe — and the answer is yes. 365 app uses SSL encryption and modern security technology to keep your personal information and financial transactions fully protected. Enabling two-factor authentication adds an extra layer of security to your account.

365 app has a dedicated analytics section for betting insights, featuring expert opinions, statistics, and trend analysis. Use this information to make more informed betting decisions.

365 app's 24/7 customer support is always ready to help with any issue. Email support@365app.ws for a quick response. For further assistance, Help Center Visit the page for guides, tutorials, and live chat support.

Don't have an account yet? Get started today

Sign up on 365 app in just 3 minutes and enjoy Bangladesh's best Sports Betting experience, complete with a welcome bonus.

For users 18 and above. Bet responsibly.

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